The meeting point with our staff is located outside the arrivals terminal, in the taxi area. It is not located in the friends and family area, as we do not have access to that zone.

Communication will be conducted via email, phone calls, or messages sent to the contact numbers provided by the customer.

If for any reason it is not possible to contact the customer or no response is received, the service will remain confirmed and scheduled according to the most recent information provided by the customer.

No refund will be issued if the passenger does not show up for the scheduled service.

If you wish to cancel a service, you must notify us by email or telephone no later than 9:00 p.m. on the day before the service. Failure to do so will result in no refund due to operational and logistical reasons.

• Credit card payments will incur an additional charge of 6% for VAT.
• The grace period for departures and transfers will be 15 minutes.
• For arrival services, an additional charge of $5 USD will apply when the driver must enter more than one terminal.
• An additional charge of $15 USD will apply when waiting time exceeds one hour.
• Each additional hour of waiting will cost $30 USD, depending on the service.
• In case of no-show or cancellation, 50% of the service will be charged.